{"id":1374,"date":"2015-05-28T10:59:39","date_gmt":"2015-05-28T10:59:39","guid":{"rendered":"http:\/\/www.istratech.hr\/en\/?page_id=1374"},"modified":"2026-02-09T13:41:48","modified_gmt":"2026-02-09T13:41:48","slug":"reception-management-software","status":"publish","type":"page","link":"https:\/\/www.istratech.hr\/en\/products\/mish\/mish-rec\/","title":{"rendered":"MISH REC"},"content":{"rendered":"

Reception management software covers all business processes that are directly or indirectly related to sales and reception operations. It includes all steps, from planning and selling accommodation capacities to managing bookings and reservations. This is followed by check-in and check-out of guests, monitoring guest check-ins, stays and check-outs, as well as registration with the police station, tourist board and sending data to the Bureau of Statistics. It also includes the billing of services and the creation of various reports for operations and management.<\/p>\n

MISH REC is an application used by various operational structures in order to increase the efficiency and accurateness in performing operational activities. This includes sales officers, receptionists, persons in charge of guest registration, cashiers, night auditors, bookkeepers, housekeepers, handymen, telephone operators and others.
\nAlso, management uses MISH REC for planning, management, decision-making and control purposes. This includes directors of companies, hotels, marketing, sales, accommodation, food and beverages, head chefs, front office managers and others.<\/p>\n

The application is harmonised with numerous requirements and standards in the field of hospitality and catering industries, including global ones (Uniform System of Accounts for the Lodging Industry \u2013 USALI, International Organization for Standardization \u2013 ISO, etc.), national ones (defined by various laws, regulations, recommendations and other acts), and MISH standards developed based on thirty years of experience in working with over 280 accommodation facilities in Croatia.<\/p>\n

Basic functions:<\/h2>\n

System parametrisation and basic information<\/h3>\n

Definition and entry of identification data, enabling the adjustment of the system to the needs and specificities of each individual company and accommodation facility. The following data is defined: organisational units, accommodation facilities, marketing segments, groups and types of accommodation units, customers (agencies and mediators), services and their components; arrangements, programmes, payment types, banks, payment accounts, currencies and exchange rate types, border crossings, travel documents, tax book columns and tax form items, income and journal items, bookkeeping and statistical groups of agencies, cash registers, rules for service and item entry; exchange rate lists; Multilingual names of: countries, currencies, marketing segments, payment types, types of accommodation units and services enable the overview and printout of these information in various languages.<\/p>\n

Sales<\/h2>\n

It is possible to sell capacities of one or more accommodation facilities via central and\/or distribution sales.<\/p>\n

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Sales planning and preparation<\/h3>\n