Quality management
ISO 9001 standard is a certification for quality management system established around the world.
According to our mission to improve the quality of business of hotel and catering companies, quality management in tourism has become crucial.
MISH is a popular information system for quality management in tourism. It is harmonized with numerous international norms and standards in the field of tourism, as well as with Croatian legislation, which makes it an extremely reliable information system.
The company received the first ISO 9001 certification in 1998 and was one of the first in Croatia. The last certificate was obtained in 2015. This certificate is a confirmation that this is a product which guarantees high quality work and is constantly improving and responding to rapidly changing market needs and technology trends.
Quality management in tourism is necessary to maintain the competitiveness of tourism companies on the market. A number of key functionalities important for operating an effective business, have been complemented for many years as a result of interdisciplinary work. Numerous experts and scientists from the field of hospitality, catering, business organization and information technologies that are coming from various companies around Croatia and abroad are participating in the development.